Northern Indian Railways, the largest zone of the railways, was established in 1952. Headquartered in Baroda House, New Delhi, it serves eight states including Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Delhi, Uttaranchal, Uttar Pradesh and the union territory of Chandigarh. This zone has always been a pioneer in the modernization of the Indian Railways.
The first computerized Indian Railways Ticket Reservation system was introduced here. Interactive Voice Response Systems, Automatic Teller Machines, Electronic Display Screens, Self Dial Telephone Reservation Inquiry Booth, Recorded Coach Guidance Display System, Reservation Availability Position Information Display and currency exchange facilities were introduced in this zone first before been implemented across the country.
The diesel and electric locomotive stimulators was also first introduced in the Northern Indian Railways. To help the customers plan their journey, the zone has also introduced the Unreserved Ticketing System in which the passengers can purchase an unreserved ticket 3 days in advance. Also attached to IRCTC of the Indian Railways, the northern zone is truly a one of its kind railway zone.
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